Talk to a real trader. Answers within 24 hours.
No ticket queues, no chatbots reading scripts. NexoBot support is staffed by people who run strategies themselves — reach out by email or Telegram, 7 days a week, the same team since 2021.
Pick the channel that suits you
Every message lands with the same team — pick whichever is easiest for you.
Best for account questions, billing and anything that deserves a written record.
Write to supportResponse time
First reply under 24 hours at most, every day of the year. Usually much faster.
Send us a message
Tell us what you need — the more detail you include, the faster we can answer.
Headquartered in Paris
Engineering, product and support are based in our Paris office. The team works remote-first across 9 time zones, so help follows the sun.
75002 Paris, France
Visits by appointment only.
Everywhere else
A remote-first team spread across 9 time zones — support follows the sun, so someone is always online.
Before you write
The three things people ask us most often.
Both, clearly separated. The demo account (10,000 virtual USDT included) lets you test every strategy risk-free. The live account trades the crypto you deposit — profits settle in your wallet daily.
Rather see it in action?
The fastest way to answer most questions is to watch the platform trade. Launch the practice account — no card, no commitment.
Launch your first botNo commitment · Cancel anytime